My game round seems to be stuck.

Interruptions such as internet drops during slot gameplay are fairly common. To tackle these issues, you might want to clear your browser's cache and cookies, then reload the game to continue playing smoothly.

If you lose connection or encounter a technical glitch that freezes your casino game, don't worry—your data is safe, and you won't lose any money. If you were making a decision, like whether to hit, stand, or split in blackjack, the game will resume at the point of interruption once your connection is back or after you refresh the page.

If the game doesn't resume where it left off, it's possible that the game progressed in the background during the disconnection, and any winnings have been added to your account, or the game round may still be paused.

In such cases, please reach out to our customer service team via Live Chat for support. For better assistance, provide the following details of the game round:

• Game name
• Date and time of the round
• Bet amount of the spin
• Your balance at the time
• Device used to play

Any additional information you remember about the game round is also helpful. We know it can be difficult to recall every detail, but any information you provide will help us assist you more efficiently. We aim to address your concerns as swiftly as possible.