My withdrawal is missing.

Rest assured, your funds are secure with us.

Please ensure that all verification requirements are fulfilled. Once we have processed and completed the withdrawal, it may take 1-5 banking days for the funds to appear in your bank account or E-wallet. Note that Saturdays, Sundays, and public holidays do not count as banking days.

If your withdrawal has not appeared in your account after this time, please contact us and provide the following information by email:

• Bank Statement: A PDF of your online bank statement showing the IBAN and all transactions from the withdrawal date to the current date.
  
  
• E-wallet Screenshot (for Skrill, MuchBetter, Neteller withdrawals): A screenshot of your e-wallet account showing all transactions from the withdrawal date to today. Upon receiving the necessary documents, we will escalate the issue to our payments team for further investigation.