My deposit is missing.

At times, you may encounter difficulties during the deposit process due to various reasons. If an amount has been deducted from your bank account but hasn't appeared in your gaming account, it is typically refunded within three working days, not including weekends.

For us to investigate your transaction, we require specific information or documentation. Please provide the following details via email:

• The deposit method used.
• The attempted deposit amount.
• The date and time of the deposit attempt.
• Proof of deduction from your bank account.

Should there be a deduction, please include:

• A bank statement showing the transaction code, time, and debited amount.
• A screenshot from your e-wallet (Skrill, MuchBetter, Neteller) to help trace the missing deposit.

Upon receiving the necessary documents, we will escalate the issue to our payment team for further investigation.